It is currently Thu Mar 28, 2024 12:21 pm


Post a new topicPost a reply Page 1 of 1   [ 2 posts ]
Author Message
 Post subject: Star Wars: The Old Republic Security Key Blunder
PostPosted: Fri Jan 06, 2012 6:00 pm 
Moderator
Moderator
User avatar

Joined: Thu Mar 16, 2006 12:55 pm
Posts: 775
Location: San Francisco Bay Area, California
Just a fair warning for everyone - I was using the security key software on Android (HTC Evo 4G), and it was working great.

Last night, I flashed a new ROM on my phone, so I had to do a phone wipe after backing everything up. So I restore the key app from backup, and it wont run, so I clear the data to see if I can just reenter it. Catch-22 right here - to get an activation code, you have to log into your account online, BUT to login online, you need to enter the security code that would have been generated by the app, but you can't enter one since you can't start the app in the first place. :roll:

So I e-mailed BioWare that night, and had not heard back from them. So I decided to call the support line. Fortunately, I only waited a minute to get a live rep, and I told him my situation. It sounds like this is happening quite a bit, and they currently DO NOT have a solution. They basically have to remove the security key from your account, AND YOU CANNOT AT THIS TIME RESTORE IT! You can login, but you will not have a security key and will not be able to generate a new one (you will still use you password, but will not have that extra security layer.)

The rep said they are working on a fix, but could not guarantee when (or even if) they could restore security keys. So be real careful not to lose that key generator!


Top
 Profile  
Reply with quote  
 Post subject: Re: Star Wars: The Old Republic Security Key Blunder
PostPosted: Fri Jan 06, 2012 6:11 pm 
Moderator
Moderator
User avatar

Joined: Fri Mar 24, 2006 8:26 pm
Posts: 6640
Location: Silverdale, WA
That's why you haven't been on in a while...Fubar and I were wondering where you have gone. I have the collector's edition and my security key is a physical device I keep at my desk. I had downloaded the app, thinking I could use that as a backup, but couldn't even get the app to load as I already have a physical key. Could you purchase the physical key?


Top
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post a new topicPost a reply Page 1 of 1   [ 2 posts ]


Who is online

Users browsing this forum: No registered users and 5 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron


Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group
twilightBB Style by Daniel St. Jules of Gamexe.net